Complete Complaint:I dropped behind to my financial XX/XX/XXXX and you will called Quality into XX/XX/XXXX to go over exactly what my choice would be to get rid of the fresh new default. For every single XXXX ( worker id XXXX ), I’m able to stretch my forbearance or submit an application for loss mitigation and you will she would post documents to my household. Toward XX/XX/XXXX XXXX ( staff id XXXX ) stated that my personal deferment contract was due straight back by the XX/XX/XXXX that have a mortgage fee owed XX/XX/XXXX. I never gotten it contract nor performed We receive any phone phone calls on a possible deferment. On the XX/XX/XXXX, XXXX ( staff member id XXXX ), stated that basically is actually struggling to build an installment up coming I’d need to make an application for losings mitigation. I told XXXX all of our adversity will be resolved therefore we you are going to resume payments XX/XX/XXXX however, XXXX mentioned that was not an alternative therefore i registered my personal documentation to the XX/XX/XXXX. For the XX/XX/XXXX a page are mailed stating my personal obtain advice was refuted on account of me maybe not accepting brand new deferment choice. My personal mortgage company pressed me personally in to plans that we couldn’t conform to, forcing us to sign up for an alternative just to be refused. I’ve just used this new tuition regarding my personal mortgage lender and you may tend to today remain abandoned.

Grievance Information:

In order to have the offer accomplished we needed seriously to In the that time we had been struggling to improve path money.

Since that time the disease changed we wish to just take Caliber through to the offer. Since we can manage they Quality really wants to would a good ( DIL ). Indeed all of the Caliber has only come wanting starting a DIL for many years now. We were most amazed whenever Quality considering united states the borrowed funds Modification. Amazed. Since we can manage it we believe they do not need us to Modify the loan. We think the mortgage amendment promote of the Quality is actually a phony provide they know we can perhaps not pay the payments within day so that they offered it to help you united states. Now that we are able to pay for they they will not provide it with in order to us. We think Caliber is really in the real estate industry perhaps not the borrowed funds business. They use brand new ( DIL ) to amass qualities after that promote this new on their sibling company the newest XXXX XXXX XXXX at a discount then the Faith resells it from the a return. We feel this new Fed tends to make whole to Caliber on losings on mortgage and therefore are tearing of one’s taxation Payer on the a major Category top. You should look at the so it.

Grievance Facts:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage pay day loans in Canon City and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.